1. Who we are
Xatern Technologies Sole Proprietorship L.L.C. is responsible for the personal information described in this policy.
2. Information we collect
When you submit an enquiry, we may collect your name, business email, phone number, service interest, message, and information you choose to include. The site may also process basic technical information needed to deliver pages securely.
3. Why we use it
We use enquiry information to respond, understand requirements, prepare proposals, arrange services, maintain records, protect the website, and comply with legal obligations. We do not use optional analytics or marketing cookies unless you permit them through cookie preferences.
4. Cookies and local storage
The site uses essential browser storage for theme, currency, and cookie choices. Optional analytics or marketing technologies should only be enabled after consent and must be listed here when configured.
5. Sharing
We may share information with service providers that help us host, secure, communicate, or operate the website, subject to appropriate safeguards. We may also disclose information where required by law or to protect legal rights. We do not sell personal information.
6. International processing
Some technology providers may process data outside the UAE. Where applicable, Xatern should assess the transfer and use appropriate contractual or legal safeguards.
7. Retention and security
We keep personal information only as long as reasonably needed for the purpose collected, legitimate business records, and applicable legal requirements. We use reasonable organisational and technical safeguards, but no internet transmission is risk-free.
8. Your choices and rights
Depending on applicable law, you may ask for access, correction, deletion, restriction, or information about processing, and may withdraw consent where consent is the basis. Email info@xatern.com to make a request. We may need to verify identity.
9. Third-party links
Links to WhatsApp and other external services are governed by those providers’ privacy practices.
10. Updates
We may update this policy to reflect operational or legal changes. The effective date above identifies the current version.