Services / Annual Maintenance Contracts
02 / Planned upkeep
Annual Maintenance
Contracts.
Scheduled preventive work with defined call-out coverage, for environments that should not run unmaintained but do not need a monthly support plan.
What you get
Pricing guidance
Planned upkeep,
priced yearly.
Each contract is quoted per year against device count, site count, and how often you want visits scheduled. Replacement parts, hardware, and licence renewals are separate.
FAQ
Questions we get
about annual maintenance contracts.
How is this different from a Managed IT plan?
A managed plan is continuous coverage billed monthly. A maintenance contract is scheduled preventive work billed yearly, with an agreed number of call-outs. If your environment is stable and mostly needs looking after rather than watching, the contract is the cheaper and more honest fit.
Can we hold a contract and a monthly plan at the same time?
Rarely worth it. The two overlap, and we will tell you which one covers what you actually need instead of selling both. The exception is a monthly plan for users plus a server contract for infrastructure nobody touches day to day.
What happens if something breaks between scheduled visits?
Each contract carries a defined number of call-outs with a stated response time. Beyond that allowance, attendance is charged at the on-demand rate, and you are told when you are approaching the limit rather than after you pass it.
Do you actually test the backups?
Yes. The server contract includes a documented restore test, because a backup you have never restored from is a scheduled task rather than a backup. The report tells you what was restored and how long it took.
What is not included?
Replacement parts, new hardware, licence and subscription renewals, cabling works, and project work such as migrations or new deployments. Those are quoted separately so the contract fee stays predictable.
Send us the estate.
Device counts, server and network kit, sites, and how often you want someone on site. We will return a contract scope and an annual figure.