Services / Managed IT Services
01 / Technology operations
Managed IT
Services.
Proactive day-to-day support, monitoring, maintenance, and administration with clear ownership and response priorities.
Coverage
Pricing guidance
Support sized to
the environment.
Monthly plans and on-demand support are separated below. Final coverage depends on users, devices, locations, systems, hours, and response priority. Scheduled preventive work is covered by an annual maintenance contract instead.
FAQ
Questions we get
about managed it services.
What counts as a user in the AED 1,500 and AED 3,500 plans?
A person, not a device. The plans cover up to ten and up to twenty-five users respectively. Servers, shared machines and unattended systems are counted separately because they carry different work.
What are your response times?
Response priorities are written into your proposal against issue severity rather than promised as a single generic number. Priority response is part of the Business plan; the Small team plan is next-business-day for non-critical issues.
Is onsite support included?
Remote help desk is included in every plan. Onsite visits are bundled into some agreements and charged per visit in others. Abu Dhabi is the standard service area; travel beyond it is quoted.
Do we still need an annual maintenance agreement if we have a monthly plan?
Usually not. An annual maintenance contract suits environments that need scheduled preventive visits rather than continuous coverage — a server room checked quarterly, say. We will tell you which one fits rather than selling both.
Can you work alongside our existing IT person?
Yes, and it is a common arrangement. We take monitoring, patching and escalation while your own person keeps the business knowledge and the internal relationships. The split is written down so nothing falls between us.
Give IT a clear owner.
Tell us the number of users, devices, sites, and the issues consuming the most time.